About customer information

We pay close attention to the handling and security of your personal information so that you can enjoy your trip with peace of mind.
We have taken all possible measures to prevent the list of personal information from being leaked to third parties.
We treat personal information, which is a valuable asset of our customers, as the most important thing, not only on the Internet but also internally.

  • Customer information may be outsourced to other companies for services such as packing and delivering arrangement applications, reservation confirmations, pamphlets, lost items, etc., processing postal mailing and registration, and responding to and sending questions. We only disclose the information necessary to provide services to these companies and the drivers in charge of the trip, and prohibit their use of the information for any other purpose.
  • We take great care in checking for computer viruses.
  • Not only e-mails sent from our company, but also e-mails sent from third parties including customers, are checked for viruses and sent after confirming their safety.

We will use your personal information for the following reasons.

  • To help our customers travel safely, securely and comfortably.
  • To help you find better information.
  • To make car rental reservations, driver reservations, accommodation reservations, and other facility reservations, as well as to send (send) arrangement applications, reservation confirmations, pamphlets, etc., and to notify you of information regarding new projects and services.
    To inform you of information about companies, projects, and products that we deem appropriate.

Personal information collected by our company from customers will not be provided to third parties unless it is required to be disclosed based on law or falls under any of the following cases where disclosure is judged to be necessary. We will not disclose any information.

We may disclose personal information without notice if we are required to do so by law or in the following cases:

  • To respond to requests from public institutions made to our company and the sites operated by our company.
  • To protect or defend the rights and property of our company and the sites operated by our company.
  • To take urgent action to ensure the safety of our users.

Person in charge of personal information management: Takahisa Tabata (Personal Information Protection Specialist/Personal Information Protection Law Specialist)